This Payment Policy outlines the terms and conditions for processing payments on Wooiboard, a furniture and wardrobe shopping website. Customers are encouraged to review this policy to understand the payment options, terms, and responsibilities associated with purchases made through the platform. This document aims to ensure transparency and provide a clear framework for all payment-related activities.

Accepted Payment Methods

Multiple payment methods are available to provide flexibility and convenience for customers. Accepted payment methods include:

• Credit cards (Visa, MasterCard, American Express, etc.)

• Debit cards issued by recognized financial institutions

• Digital wallets and online payment gateways

• Bank transfers for eligible transactions

• Buy Now, Pay Later (BNPL) services, subject to approval and availability

Details about available payment options are displayed at checkout.

Currency

All transactions are processed in the currency specified on the website. Customers are responsible for ensuring that their payment method supports the currency used for the purchase. Any conversion fees or additional charges imposed by the customer’s payment provider are the customer’s responsibility.

Payment Security

Security measures are implemented to protect customer payment information. Transactions are processed through encrypted payment gateways that comply with industry standards for data security. Personal and financial data is handled in accordance with applicable privacy laws and regulations.

Authorization and Verification

Payments are subject to authorization and verification by the payment provider. Transactions may be declined if the payment method fails to meet authorization criteria. Customers are notified if additional verification is required, such as providing identification or confirming account details. Delays may occur if verification processes are incomplete.

Payment Confirmation

A payment confirmation email is sent to the customer upon successful completion of the transaction. The confirmation serves as proof of payment and includes details such as the order number, amount paid, and payment method. Customers are advised to retain the confirmation for reference.

Failed Payments

In the event of a failed payment, the order is not processed, and the customer is notified immediately. Common reasons for failed payments include insufficient funds, incorrect payment details, or technical issues. Customers may attempt the payment again or choose an alternative method. If issues persist, assistance may be sought from customer support or the payment provider.

Partial Payments

Partial payments may be allowed for certain purchases, such as pre-orders or installment plans. The terms for partial payments, including due dates and amounts, are clearly outlined during the purchase process. Failure to complete partial payments within the specified timeframe may result in order cancellation or forfeiture of any deposits made.

Installment Plans

Installment payment options are available for eligible purchases. Customers choosing this option must agree to the terms and conditions associated with the plan, including interest rates, payment schedules, and penalties for late payments. Installment plans are subject to approval by the payment provider or financial institution offering the service.

Recurring Payments

For subscription-based services or recurring orders, payment is automatically deducted from the chosen payment method on the scheduled date. Customers are responsible for ensuring sufficient funds are available in their accounts. Recurring payments can be canceled by managing subscriptions through the customer account or contacting support before the next billing cycle.

Refunds for Payments

Refunds are processed to the original payment method used for the transaction. The refund amount and processing time depend on the payment provider’s policies. Customers are advised to refer to the Return & Refund Policy for details about eligibility and procedures for refunds. Original transaction fees, if any, may not be refundable.

Promotional Discounts and Coupons

Promotional discounts, coupon codes, or gift cards may be applied to eligible purchases during checkout. The terms and conditions for using such discounts are specified during promotional campaigns. Discounts cannot be applied retroactively, and unused portions of a discount are non-refundable.

Taxes and Additional Charges

Applicable taxes, such as sales tax or value-added tax (VAT), are calculated based on the delivery location and included in the total price at checkout. Any additional charges, such as import duties or handling fees for international orders, are the responsibility of the customer and must be settled directly with the appropriate authorities.

Payment Disputes

Customers may raise disputes regarding payments in cases of unauthorized transactions, overcharges, or billing errors. Dispute resolution is conducted in accordance with the policies of the payment provider. Customers are encouraged to report disputes promptly to facilitate resolution. Supporting documentation, such as transaction records or communication logs, may be required.

Pre-Orders and Deposits

Pre-orders for upcoming products may require a deposit or full payment upfront. The terms for pre-orders, including estimated delivery dates and refund policies, are provided at the time of purchase. Delays or changes in pre-order availability are communicated to customers, and options for refunds or adjustments are offered as needed.

Gift Cards

Gift cards are available for purchase and can be redeemed for eligible products on the website. Terms and conditions for using gift cards include expiration dates, balance limitations, and restrictions on partial redemptions. Gift cards cannot be exchanged for cash or refunded unless required by law.

Changes to Payment Information

Customers may update their payment information for ongoing orders or subscriptions by accessing their account settings. Changes must be made before the payment due date to avoid interruptions. Payment methods associated with recurring payments or installment plans cannot be changed after the initial transaction.

Fraud Prevention

Measures are in place to prevent fraudulent transactions. Suspicious activities, such as multiple failed payment attempts or mismatched billing information, may result in temporary suspension of the order or account. Customers may be required to verify their identity or provide additional documentation to proceed with the transaction.

International Transactions

For international orders, payments are subject to the policies of the payment provider and any regulations in the customer’s country. Customers are responsible for understanding any additional fees, such as currency conversion charges or international transaction fees, imposed by their payment provider.

Late Payments

For installment plans or recurring payments, late payments may incur penalties or interest charges. Details about late payment fees are specified in the terms of the payment plan. Customers experiencing difficulties meeting payment deadlines are encouraged to contact support to discuss options for resolving the issue.

Order Cancellations and Payment Reversals

Orders may be canceled before shipment, and payment reversals are processed for eligible cancellations. Reversals are subject to the policies of the payment provider and may take several business days to reflect in the customer’s account. Once an order has been shipped, the Return & Refund Policy applies.

Payment Policy Updates

This Payment Policy may be updated periodically to reflect changes in payment methods, legal requirements, or business practices. Customers are advised to review the policy before completing a transaction to ensure they understand the current terms.